OROGOLD Refund Policy

Here at OROGOLD, we believe in going out of our way to ensure that our customers are satisfied. We take great pains to ensure that our customers are offered skin care products and collections that suit their type of skin and their requirements. To make this possible, we employ certified skin care specialists in all of our stores who are capable of not only advising customers on what products to choose, but also on how to alter their skin care routines to better suit their individual requirements.


All OROGOLD Stores feature certified skin care specialists who are specially trained to offer our customers with the best and most suitable skin care consultations and facials in order to allow them to discover the best solutions for their skin. Each of our stores also have our entire line of skin care products which allows them to cater to all sorts of customers, irrespective of their sex, type of skin or individual requirements. Furthermore, we believe in offering free product trials, complimentary demonstrations and free facials to allow our customers to ascertain the benefits of the products before buying them.


What is the Return Policy of OROGOLD Cosmetics?
OROGOLD goes out of its way to ensure that our customers are 100% satisfied and happy with their purchases. However, if a customer wants to exchange their purchase with another product, they can do so within 30 days from the date of purchase. Customers are requested to carry the original receipts along with them in order to get the products exchanged.


How to make an exchange or a return?
OROGOLD Cosmetics does not offer any returns or refunds. However, we are more than happy to exchange your skin care products within 30 days from the date of purchase. Any and all exchanges shall be processed the way the original sale was processed. If you have bought OROGOLD products at an OROGOLD Store, please visit that store for exchanging the product. Customers who have purchased OROGOLD products online can contact the customer care at 877-554-1777 from Monday to Thursday between 8:30 AM – 5:30 PM (PST) and on Friday between 8:30 AM – 04.00 PM (PST).


Can products purchased online be exchanged at an OROGOLD Store?
Products can only be exchanged from the place that they were purchased from. If you have purchased the products from an OROGOLD Store, you need to get them exchanged from that very store. Online purchases cannot be exchanged in OROGOLD Stores. To get your online purchases exchanged, please contact the OROGOLD customer care at 877-554-1777 from Monday to Thursday between 8:30 AM – 5:30 PM (PST) and on Friday between 8:30 AM – 04.00 PM (PST).


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    • 2

      Hi Maxine,

      Yes, the 24K DMAE Deep Wrinkle Tightening Solution can be used as often as once per week.

      Thank you,

  1. 3
    Maxine Nielson

    Haven’t started with my Orogold regimen yet. I purchased my products on vacation in Maui from Diana. What a salesperson. Whoa!

  2. 4
    Will Braylark

    What happens if I use OROGOLD 24k Dmae Deep Wrinkle Tightening Solution more than once a week ? The reason I ask is because when I first tried this product it worked very well . The lines, wrinkles, and bags disappeared. Within 15 minutes the puffy bags returned under my eyes. So, please tell me what could happen if I use this product more than once a week ?

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